Welcome to Theraplay, Where Children
and Adolescents Learn and Grow
Thank you for the opportunity to work with you and your child. All of us here at Theraplay are focused on helping your child develop to their fullest potential and will do our very best to facilitate their learning and growth. We have developed the following guidelines to help welcome you to our center and make your therapy experience as enjoyable and easy as possible.
What To Bring To Your First Visit
Please arrive at least 15 minutes early for your first visit to complete the paperwork process.
- Physician’s Prescription for Therapy
- Referral from Primary Physician
- Insurance Card
- Driver’s License
Please print and complete the New Patient Information Packet. Bring completed packet with you to your child's evaluation.
The Family Guide to Theraplay is general information about our office for you to read and keep at home. The HIPAA Privacy Notice is for your review and files.
Family Guidelines for Theraplay Outpatient Centers
Billing and Insurance
- It is our goal to provide our patients with the best and most affordable therapy services possible. We will verify your insurance benefits, and explain these benefits to you.
- We request that all copays, deductibles, and any other fees be paid at the time of service.
- For your convenience, we accept cash, checks, VISA, MasterCard and Discover.
A Team Approach to Treatment
- Theraplay believes in a team approach. Your child will be treated by a number of different staff members, including therapists, assistants, and students, and may interact with aides and volunteers. The team approach achieves greater progress with goals, and better carryover into natural environments.
- Family members are encouraged to participate in therapy sessions to make them active facilitators in their child’s program. Home programs are implemented with family members to ensure the program’s success in each unique family environment.
Scheduling and Cancellations
- All therapy is by appointment only.
- When scheduling appointments, you may schedule up to one month (4 weeks) of appointments at a time, within your insurance authorization only.
- We request 24 hours notice for cancellation whenever possible or there will be a charge.
- Your physician has prescribed therapy for your child as an important tool in your child’s development. It is your responsibility to ensure to the best of your ability that your child receives therapy at the recommended frequency by keeping all scheduled appointments, and making up all missed/cancelled visits.
Interaction on Social Media
We ask that families and caregivers respect our staff members’ privacy when using social media. At Theraplay, we strive to maintain your child’s and family’s confidentiality at all times, including on social media. We encourage you to “like” Theraplay’s Facebook page or follow us on Instagram and Twitter to keep up to date on Theraplay news and events rather than connecting with staff through their personal social media pages. Our staff are prohibited from “friending” any current patients and their families.
Insurance Coverage and Reimbursement
Physician Referral Process
All therapeutic services provided by Theraplay require a physician’s prescription. After consulting with your physician, your family can contact the Theraplay outpatient office that is convenient for you. The front desk staff at Theraplay will verify your child’s insurance coverage for therapy services, and discuss all coverage and financial responsibilities with your family. An initial evaluation will then be scheduled. Once the evaluation is completed, a copy of the evaluation will be sent to the physician, along with a completed Letter of Medical Necessity for the physician’s signature.
Insurance Reimbursement
Theraplay provides patients with the best, yet affordable, therapeutic services possible. Theraplay is an approved provider for most insurances, including HMO’s, PPO’s and commercial carriers. Theraplay’s reimbursement staff will assist your child’s doctor’s office in obtaining any necessary precertifications and/or authorizations needed prior to the initiation of therapeutic services.
Insurances Accepted *
- Aetna
- Amerihealth of New Jersey, Pennsylvania
- Blue Cross/Blue Shield
- Capital Blue Cross
- CHIP (some plans)
- Cigna
- Highmark Blue Cross/Blue Shield
- Horizon Blue Cross/Blue Shield
- Independence Administrators
- Independence Blue Cross
- Keystone First Health Plan
- Keystone Health Plan Central
- Keystone Health Plan East
- Personal Choice
- Tricare/Humana
- United Healthcare
- Meritain Health
- Anthem Blue Cross/Blue Shield
- Anthem Blue Cross/Blue Shield of Delaware
- Amerihealth Caritas
- Capital Blue Cross
- Empire Blue Cross/Blue Shield
- Federal Blue Cross/Blue Shield
- MA Highmark Standard Options
- Oxford Healthcare
* Theraplay does not participate with Access or any other Secondary Medical Assistance other than Keystone First.
Testimonials
“From the moment that I made the initial call for an evaluation the staff and therapist have always been kind and respectful to our family and child! What a wonderful group of people. Thank you!”
– AMM
Contact Us
For more information, or to schedule an appointment
