Below are a list of our most frequently asked questions. If you don’t see the answer to your specific question, please contact the center nearest you!
• How long are the treatment sessions?
All of our therapy sessions and evaluations last no longer than an hour.
• Do I need a prescription or referral for therapy, and what is the difference?
Yes, prescriptions are needed for all therapies. A referral is what your insurance may require to authorize therapy. A prescription is required by the state for therapy service to be initiated, as well is required by medical insurance to see that a physician is ordering therapy for your child. At Theraplay, we always require a prescription from your physician; a referral is only required if your insurance requires one.
• How much will therapy services cost me?
Individual costs will vary based on insurance plans and benefit coverage. You will need to contact your insurance company directly, and inquire as to your specific outpatient therapy benefits and costs prior to coming to Theraplay.
• What insurances do you accept?
Please refer to the Getting Started Tab of our website, under the Insurance Link for a list of the insurances accepted at our centers.
• What ages and diagnoses do you service?
We treat children from birth to 21 years of age. Our therapists treat developmental delays, birth injuries, sports injuries, feeding difficulties, as well as many other pediatric diagnoses.
• Does my child always see the same therapist?
Theraplay’s treatment model is very unique – we utilize the team approach to make scheduling appointments more convenient and allow for optimal progress for your child, as well as generalization of their skill achievement by adjusting to multiple therapist approaches and treatment styles.
• What are the credentials of your therapists?
All of our therapists are licensed in Pennsylvania, and has a Master’s or Doctorate degree in their respective disciplines. Many therapists have specialty training and credentials, and bios on each therapist are kept in the waiting rooms of our centers.
• Do you have set appointment times?
Each family schedules their appointments with our front desk, and you are permitted to schedule up to 30 days in advance, within your insurance authorization. However, we do not reserve set appointment times for children.
• What is your cancellation/no-show policy?
We require 24 hours’ notice for all cancellations. We recognize that children get sick and that schedules are busy, however, we are blocking out a full hour of therapist time for your child. In the event that you cannot keep an appointment with less than 24 hours’ notice, there will be a fee for all cancellations or no-shows.
• Do I have to pay my copay/coinsurance every time? Can I be billed for my copay?
If you have a copay/coinsurance for services, your insurance applies that copay to each and every visit, and that copay is due and expected at the time of every visit. Copays cannot be billed to families.
• Can I bring my other children?
Your children are welcome at Theraplay, however, they are required to be under your supervision at all times. Since we encourage you to be an active participant in your child’s care, only you know if this is possible while your other children are present. Often, siblings will need to remain in the waiting room during therapy to prevent distraction for your child and other patients during therapy.
• Am I required to remain with my child during the entire therapy session?
We encourage caregivers to be active participants in their child’s therapy program, however, many children do better when caregivers are not present the entire session. Some caregivers prefer to wait in the waiting room, or even run errands during therapy session. We do require that all caregivers return to therapy at least 15 minutes prior to the end of the session so that there is time to review the session and discuss home activities with the caregiver for each session.